We are proud to say that the majority of our business comes from recommendations and referrals from happy clients, that’s probably why we are Chester’s most successful estate agent. You can read some of their testimonials here. If you would like to see the original handwritten letters please drop into our office. We can also arrange for you to speak to previous clients if that would be helpful.
I just wanted to say a massive thank you to everyone at Humphreys for all your help while we were redecorating our rental property ready for new tenants. The lettings team have been amazing, Allyson, Angela, Helen, Matthew and all the other people behind the scenes including the lady who came to the property to carry out the inventory. Everyone has been so helpful and professional which has made a stressful situation much easier to deal with and they have been there every step to offer help and advice.
Also to Steve Castle who has helped massively with decorating and lots of odd jobs, would highly recommend him and we will definitely be using him again in the future.
Ian and Kerrann
From initial meeting with Ashley, we knew you were “reassuringly expensive” and be able to deliver. We weren’t wrong when complications arose with solicitors you were the saviours each time! All credit goes to Andy – what a gem! 111 Boundary Lane, Saltney,
Hi Ashley, Sam and Andy,
A massive thanks to you and your team at Humphreys for all the hard work over the last few months dealing with my property transactions. You’ve all been instrumental in the process which wouldn’t have happened if it wasn’t for your unwavering grasp of the negotiations and then subsequent dealings with all parties involved including the solicitors. Really appreciate the hard work!
Trystan Lewis BA (Hons) APFS Chartered Financial Planner
Dear Andy and The Team
I just wanted to say a massive thank you to you and all the team at Humphrey’s during the sale of both 36 Newry Court and 41 Waters Edge and the purchase of 12 The Croft.
You’ve all been so helpful, approachable and informative and kept us up to date every step of the way.
I have no hesitation in recommending Humphrey’s to family and friends and whilst we intend on staying at The Croft for a good few years (!), if we ever get the moving bug again we’ll be in touch.
Clare, Stuart and Zack
Both my mum and myself would like to express our deepest appreciation for your constant communication and all round helpfulness at such a stressful time. Humphreys are very lucky to have you.
Thank you very much.
Thomas and Debbie
16 February 2017
What a great team! Whatever you’re doing keep on doing it! Will highly recommend you. xx
Mr & Mrs P Derbyshire
To the entire Humphreys team!
Me and my husband and our Littleboy, would like to say a huge thank you for helping us find apply colour and moving to XX Burnham Road. In our 10 years of renting, we have both never come across a letting agency who staff are as friendly, helpful, and resourceful as yours.
Would like to pass on our thanks to the following people in particular; Angie, for showing us around the property and showing as the potential it had as a home to our little family. To Helen, for working her absolute socks off, to make sure that the property would be ready in time for our move in day. She was there at our beck and call, answering our emails, our phone calls, our endless questions and queries.
And all of your other staff whose names I can’t remember; the lady who gave us the keys, the lady who helped us get our cooker ready for tomorrow and to all the other staff who have spoken to us, thank you for all of your hard work!
Sara, Liam and Frank Harvey
2 November 2016
Just a note to thank you for all your professional and courteous help with 159 Lache Lane. We are very happy with our new home.
You and your colleagues have been a pleasure to deal with from start to finish. Nothing was ever too much trouble and you always gave your time willingly to reassure us that the tricky path to completion was on track and/or finding out relevant information we needed to know.
We were very impressed by the first class service we received every step of the way. What was also brilliant was the thorough nature in which you briefed your colleagues. This was particularly helpful when we approached exchange – please pass on my thanks to Andy who was equally helpful and polite. Also Ruth too who I deal with on completion ay. They were both fully up to speed which suggests Humphreys is an extremely well run office where colleagues take the time to communicate with one another. Quite a rarity these days I find! You are very welcome to use any of this as a testimonial.
Thanks again for your kindness and diligence. It was much appreciated by our family as we took the next big step on the property ladder.
Best wishes Claire Garner and Matt Smith
“Humphries of Chester were given the job of selling my 86 year old mother’s home of 50 years. I specifically asked for one person to be my Mother’s main point of contact and Ashley Hope was that person. Ashley was very thoughtful and considerate in all his dealings with my mother. As I live some distance away Ashley dealt with me by telephone and email. He was very good at promptly replying to all my emails and phone calls. I don’t think the sale of a house could have gone more smoothly. For this I am very, very grateful. Would I use Ashley and Humphries again? yes, definitely.”
Mrs Ceri Lewi
12 July 2016
I wanted to bring you your personal attention the fantastic professional service provided by Sam and Andy. Today we received confirmation of exchange of contracts. I have been delighted with the manner in which Sam and Andy have diligently managed and supported the sale from start to finish. There have been multiple occasions when they have gone way beyond the call of duty to secure the sale. The communication from Sam and Andy has been superb. Even when they have been on holiday, they have arranged for me to be given status updates.
Sam even offered to visit the house to check it prior to the valuation survey. This really is an outstanding can do mentality.
Although I now live in Switzerland, I have many friends in Chester. I have already told them about the fantastic service from Humphries, so no doubt this will lead to future customers.
Peter, I would be extremely grateful if you could pass on my sincere thanks to Sam and Andy for their tremendous support, advice and attention to detail not to mention superb communications.
Unlike most estate agents we had been dealing with, you answered our calls, called us with updates (even if it was just to say ‘no news yet’), and you returned our calls if you were not there to answer them. Very good organised service provided. I felt I always knew where I was with you, unlike the distrust I always feel towards other estate agents, who give you the run around and use stupid jargon and just generally blag you!
We just wanted to drop you a line saying a huge thank you. We had such an unusual property especially with it being left in such a poor state following tenants, selling via auction seemed the obvious route. You guided us realistically about price and took lots of potential buyers to the house before getting us the best price on the day. Throughout the process you kept us up to date and informed and you were always patient and professional.
Emily and Sion
5 July 2016
I missed you on completion day when I popped in, thanks for all your help on our purchase. I must say that compared to a number of other agencies in Chester, you guys were heads above the rest!
Mr F (Vendor)
I would like to thank you for the very efficient way you dealt with the sale of 15 Cranford Court. I was impressed with no pressure calls after the valuation, always accompanied viewings, the speed of finding buyers and the support of Andy with the sale.
With many thanks.
Mrs S P Kenney (Vendor)
To Ashley, Matt and all the Humphreys team.
Big thanks for all your help and advice on my move within Chester.
Ashley – in particular thanks for taking such wonderful photos and writing such a great piece for Rightmove and the brochure – it really made my place look fab. Also, love the idea for the sign to have the photos of the loft and view over the canal.
Matt – big, big thanks for being so very approachable, with so much help and advice – and for also acting as a sounding board with regards to my challenging purchase!
To all – a very professional, approachable, efficient, effective and appropriately friendly team – big thanks! A delight to do business with! You serve another gold award!
Very best wishes
Mr P Hyde (Vendor)
From the outset, when meeting Ashley, I was happy with our choice of agents, recommended by the solicitor. Every aspect has been handled professionally, courteously and speedily. At each stage we have been given objective and sound advice – no matter who we spoke to.
The regular updates were appreciated. Even the house clearer recommended by you proved to be efficient and saved us looking elsewhere.
In conclusion, yours is a really joined-up service, and your staff are courteous and proficient.
- Mrs B
To Humphreys Team Chester (but especially Sarah, Ruth, Anne, Andy and James).
Thank you for your care and attention during the purchase of our wonderful new family home. It sure was a slog at the end, but your prompt responses and pro-active nature in chasing up the other parties were a real comfort.
All the best,
Dave, Lyndsay and Toby